Return Policy

1. Return Periodsome text
   • You can request a return within 14 days of receipt of the product.
   • When requesting a return, the product must be in unused condition and returned in its original packaging.
2. Processsome text
   • If you would like to make a return, please contact Customer Support with your order number. kollage@lowlit.co
   • If the product is returned without an exchange/return request, it may not be processed.
3. Refunds and Exchangessome text
   • If your product is damaged or defective, we will repair, exchange, or refund it free of charge.
   • For returns due to a simple change of heart, you are responsible for shipping costs.
   • Refunds take 7 to 14 days depending on the payment method.
4. Return Exclusionssome text
   • Personalized products
   • If part or all of the item has been lost or damaged, rendering it worthless.
   • If you did not follow the care instructions in the product description.
   • If the product is damaged in transit due to inadequate cushioned packaging upon return.

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